Privacy Policy

Quadrants of Health, operated by Stellar Hawke, Clinical Nutritionist (ABN 69 553 347 126, “we”, “us”, “our”), is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles regardless of annual turnover, because we provide a health service and hold health information. By using this website, booking a consultation, or otherwise dealing with us, you agree to this Privacy Policy.

What We Collect

Types of personal information we may collect and hold:

•      Personal information such as your name, age, gender, marital status, date of birth, employment status, occupation, length of employment, education level and employment history.

•      Health information you provide, including medical history, symptoms, allergies, medications, supplements and lifestyle information relevant to your care.

•      Appointment, payment and order records, including any products ordered through a dispensary.

•      Basic website usage information, such as pages visited, if analytics tools are enabled on this site.

•      Any other information you choose to share with us, for example through an email, form or consultation.

How We Collect It

We collect most information directly from you, through intake and consent forms, consultations, email, or this website. Where it's not practical to collect information directly, we may collect it from a parent or guardian on behalf of a minor client, or from another healthcare provider involved in your care such specialists, allied health professionals, hospitals, pathology and diagnostic imaging services, with your knowledge.

We may store your personal information in both physical (hard copy) and electronic formats.

 If we receive your personal information from third parties, it will be protected as set out in this Privacy Policy.

Why We Collect, Use and Disclose It

We use your information to provide your consultations, manage bookings and payment, and otherwise run our practice, including to:

•      assess your health history and tailor our recommendations to you;

•      communicate with you about appointments, invoices and your care;

•      meet our legal and professional obligations, including health record-keeping; and

•      with your consent, send you updates about our services.

Health information is sensitive information under the Privacy Act. We only use it for the purpose it was collected, a directly related purpose, with your consent, or where the law requires or allows it.

Cookies and Analytics

This website may use cookies and basic analytics tools to understand how it's used and improve it over time. These tools don't identify you personally. You can adjust your browser settings to limit cookies, though some site features may not work as well as a result.

Who We Share It With

•      Our practice management system (Cliniko) and accounting software (Xero), to manage your bookings, records and invoicing.

•      A dispensary, such as Vital.ly, if you order supplements or products through us.

•      Your GP or other healthcare providers, but only with your consent or where necessary for your care.

•      Professional advisers, such as our accountant or insurer, where relevant to running our practice or handling a claim.

•      Family members or emergency contacts, if you're unable to act on your own behalf and we reasonably believe it's necessary for your safety.

•      Anyone else where we're required or authorised to disclose it by law ( for example financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors)

We don't sell your personal information, or share it with others for their own marketing purposes.

Marketing Communications

With your consent, we may send you updates about our services, such as newsletters or appointment reminders. You can opt out at any time by telling us or using the unsubscribe link in the communication.

How We Store and Protect Your Information

We take reasonable steps to keep your information secure, including storing client records in Cliniko behind password-protected access, and limiting who can see your information to what's needed to provide your care. No method of electronic storage or transmission is completely secure, so while we take care to protect your information, we can't guarantee its absolute security, particularly over email or other electronic communication you choose to use with us. Discussions involving personal information are conducted in private environments to prevent unauthorised persons from overhearing or accessing confidential information.

Clients Under 18

Where a client is under 18, we collect their health information from the client and their parent or guardian if under 14 years of age, with the parent or guardian's consent.

For clients under 14 years of age, a parent or legal guardian must be present for the entire consultation.

Clients aged 14 to 17 years may attend a consultation independently, provided prior consent has been obtained from a parent or legal guardian and the client is considered to have the appropriate maturity and capacity to participate in the consultation.

Information a minor client shares with us during a consultation is generally kept confidential, including from their parent or guardian, except where we're concerned about the client's safety, where the law requires us to disclose it, or where the parent or guardian needs the information to make decisions about the client's care.

Access, Correction and Deletion

•      You can ask to access the personal information we hold about you at any time.

•      You can ask us to correct any information that's inaccurate or out of date.

•      You can ask us to delete your information, though we may need to retain health records for a minimum period under applicable health records law, even after a deletion request.

We'll respond to these requests within a reasonable time, and won't charge a fee to access your information, though we may charge a reasonable administrative fee to provide a copy of it.

Complaints

If you have a concern about how we've handled your personal information, please contact us in writing and we'll aim to resolve it within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this website, and your continued use of our services means you accept the updated policy.

Quadrants of Health, Stellar Hawke, BSc Clinical Nutritionist

ABN 69 553 347 126 · ATMS Member #55689

hello@quadrantsofhealth.com.au

Last Updated 05/10/2026